Our Auburn, Bridgeport, Chesaning, Freeland and State St. Offices are excited to bring members a new teller experience in their drive-thru. We have listed a few frequently asked questions below.
What are Personal Tellers or ITMs?
ITMs are Interactive Teller Machines, we like to call them Personal Tellers. Personal Tellers look like an ATM, but looks can be deceiving. With a Personal Teller our members are able to interact, face-to-face with a member of the United Financial team and complete transactions with a live person the same as if they went inside the credit union. Our new Contact Center department, which is located at our branch office in Bridgeport has been staffed with familiar faces from existing branch locations.
What if I just need to make a simple withdrawal, do I need to talk to the Teller?
No! These machines can be used just like an ATM too! Just insert your debit card and follow the on screen instructions.
But, you always have the opportunity to speak to a Teller during Business Hours. Just Touch The Screen and a Teller will help you with your transaction.
Will there be any lay-offs involved with this new technology?
No. United Financial Credit Union is not laying off any employees. United Financial Credit Union added new positions to accommodate the new department and was able to hire additional employees.
Get to know your Personal Tellers
Meet Our Personal Tellers!
Want to know a little about the people you talk to on the screen? Click here to find out more!
Who Are the Personal Tellers?
Personal Tellers are friendly, knowledgeable United Financial representatives who are here to help you with all your banking transactions. They connect to you via two-way audio and video to assist you! And just like a regular teller behind a window, they can take care of all your cash or check deposits and withdrawals, payments, transfers, and more!
Why Personal Tellers?
- Convenient: More tellers, shorter lines, quicker transactions!
- Private: Talk face-to-face or you can text your teller for added privacy!
- Personal: Knowledgeable, well-trained Personal Tellers are here to help you with the friendly service and great consultation you’ve come to expect from your team at United Financial
View a full FAQ here to answer any additional questions you may have.